Shipping Policy

Effective Date: January 17, 2025

At Gem Crown, we are committed to providing our customers with fast, reliable, and affordable shipping services. This Shipping Policy outlines the shipping methods, delivery times, and additional details related to our shipping process. By making a purchase on our website, you agree to the terms and conditions specified in this policy.

1. Shipping Locations

We currently offer domestic shipping within the United States. Unfortunately, we do not offer international shipping at this time. Please check back for updates on potential international shipping options.

2. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days of receiving payment. Business days are Monday through Friday, excluding holidays.

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. Once your order has been shipped, you will receive another email with tracking information.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs:

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days
    • Cost: Calculated at checkout

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • Cost: Calculated at checkout

  • Overnight Shipping:

    • Estimated delivery time: 1 business day
    • Cost: Calculated at checkout

Please note that delivery times are estimated and may vary due to factors such as carrier delays, weather conditions, or other unforeseen events.

4. Shipping Rates

Shipping costs are based on the weight, size, and destination of your order. The shipping rate will be calculated and displayed during checkout.

  • Free Standard Shipping: Available for orders over $100 (within the U.S. only).

  • Flat-Rate Shipping: For orders under $100, a flat shipping fee will be applied, which will be shown at checkout.

5. Order Tracking

Once your order has been shipped, we will send you an email with tracking information. You can use the tracking number provided to monitor the status of your shipment.

If you have not received tracking information, please check your spam folder. If you still cannot find it, contact us at contact@gemcrownn.com for assistance.

6. Shipping Delays

While we make every effort to ensure timely delivery, some factors may cause delays, including:

  • Weather-related disruptions
  • High order volumes during the holiday season or sales periods
  • Carrier delays or supply chain issues

If your order is delayed beyond the estimated delivery time, we will notify you as soon as possible.

7. Incorrect Shipping Information

Please ensure that the shipping information you provide is accurate and complete. Gem Crown is not responsible for delays or issues caused by incorrect or incomplete shipping addresses.

If you notice an error in your shipping address after placing an order, please contact us immediately at contact@gemcrownn.com. We will do our best to correct the issue before your order is shipped.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, which may include issuing a replacement or processing a refund.

  • Lost Packages: If the package is confirmed lost by the carrier, we will either ship a replacement or offer a refund.

  • Damaged Items: If your items arrive damaged, please take photos of the damaged products and email them to us along with your order number. We will assist you in arranging a replacement or refund.

9. Returns Due to Shipping Issues

If your order is lost, damaged, or incorrect due to shipping, please refer to our Refund and Returns Policy for further instructions on initiating a return or requesting a replacement.

10. Contact Us

If you have any questions or concerns regarding shipping, please contact us:

Gem Crown
146 Evergreen St,
Jesup, Georgia (GA),
United States

Phone: (561) 964-9888
Email: contact@gemcrownn.com
Website: gemcrownn.com

Thank you for choosing Gem Crown! We are dedicated to providing you with a reliable and efficient shipping experience. If you need assistance, our customer support team is here to help.